xmr-exchange.io Privacy Policy
This policy explains how xmr-exchange.io handles information connected with an exchange order, a visit to xmr-exchange.io or a message to our team. You can use a standard exchange without creating a permanent trading account, but an order still creates transaction records.
We use the information needed to operate the service, respond to requests and review orders where required. Questions about this policy can be sent to [email protected].
Information Connected With an Order
When you create an exchange, the order can record the send amount, selected payout asset and network, receiving address, rate mode, quoted figures, order ID, status and relevant transaction identifiers. The blockchain also records transaction data according to its own design.
If you contact support, we receive the email address and information you choose to send, such as an order ID, transaction hash or screenshot. If an order requires additional review, further information may be requested under the AML Policy; do not send identity documents without case-specific instructions.
Why We Use This Information
Order data connects an incoming deposit to its quote and intended payout. It is also used to show transaction status, investigate mismatched amounts or addresses and respond to a support request.
We may use relevant records to protect the service, investigate misuse, handle disputes and meet applicable obligations. Information provided for a review is used for that case and its associated record, not to create a public profile of a customer.
Technical Data and Cookies
A visit can produce technical records such as an IP address, device or browser information, access time, requested pages and error logs. These records help operate the site, diagnose failures and investigate abuse.
The site may use functional storage needed for a session or order flow. Any optional analytics or other nonessential tracking must be described and controlled on the live site before it is enabled; this policy should be updated if the tools in use change.
Who May Receive Data
Information may be handled by service providers that host the site, deliver email, maintain the exchange infrastructure or assist with security and order processing. Access should be limited to what each provider needs for its task.
We may disclose information when an applicable legal requirement calls for it or when it is necessary to address fraud, abuse or an order dispute. Public blockchain records can also be viewed independently of our site; we cannot erase a confirmed blockchain transaction.
Retention and Protection
We keep order, support and technical records for as long as reasonably needed to process exchanges, resolve disputes, maintain security and meet applicable record-keeping requirements. Different categories may need different periods; records no longer needed should be removed or de-identified where feasible.
We restrict access to order information to the people and systems that need it for service operations. No website can guarantee that a third-party wallet, email provider or public blockchain operates under our control, so avoid sending unnecessary personal details in a support message.
Your Privacy Requests
Contact [email protected] to ask what information is associated with an order, request a correction or raise a deletion concern. Include enough information for us to locate the record, such as the order ID, but do not send a seed phrase or private key.
We may need to verify that a request relates to the right order and consider records that must be kept for a legitimate dispute or applicable obligation. We cannot change or remove data already confirmed on a public blockchain.
Changes to This Policy
This policy takes effect when published on xmr-exchange.io. If the data collected, providers used or applicable service processes change, we will revise the text on this page.
For order questions, use Contacts. The exchange process explains what happens to an order without turning this policy into a transaction guide.
Frequently Asked Questions
These answers separate account registration from the data needed to run an exchange. The live order remains the place to review transaction details.
Does no account mean no information is recorded?
No. An order still needs an amount, receiving address, transaction identifiers and status so it can be processed and supported.
Can you delete a blockchain transaction?
No. A confirmed transaction is maintained by the blockchain network. A request about information held by the service is different from changing a public ledger.
Should I send documents to the privacy address?
Do not send identity documents without a specific request and a stated submission method. For an order review, follow instructions from [email protected].
Where do I report an exposed order link?
Contact [email protected] and describe the issue. Avoid forwarding passwords, private keys or seed phrases.